He Hi She Lo

Terms and Conditions

1) Ordering :-

Please send your request via email to hehishelo@aol.com clearly stating what you wish to purchase.
Please remember to include the address where you would like us to send the goods to.
Also remember to include either an email address or a telephone number where we can contact you should we need to speak to you.
Alternatively, telephone Steve on 01279-792156 and let him have all of the above information.

2) Payment :-

All goods and services supplied by us must be paid for in Pounds Sterling.
We cannot accept payment in currencies other than British Pounds Sterling.
We also accept Visa, MasterCard, Maestro (Switch) as well as personal cheques, building society cheques, postal orders and international money orders.
The cost of postage and packaging (shipping) will be added to your order, unless your order exceeds Ł50 (Fifty Pounds Sterling) in which case postage and packaging (shipping) will be free.
You do not have to pay for your goods until you receive them from us.
Once you have received goods from us, please make full payment to us promptly, but in any event, no later than one week after you have received
the goods.
Please make all cheques payable to "He Hi She Lo" or telephone us to make payment via your credit or debit card.

3) Delivery :-

Goods ordered will be packed and dispatched by us using first class post via Royal Mail
Goods will be dispatched within 28 days but in most cases we will endeavour to dispatch goods within 72 hours.
Please recognise that there will be times when we have to source a particular item(s) and in these instances we will let you know the estimated delivery date.

4) Delivery Outside of the United Kingdom :-

We can deliver anywhere in the UK plus all countries within the EU
(European Union), as well as the United States of America and Canada.

5) Postage & Packaging (Shipping) :-

The cost of this will be added to your order, unless your order exceeds Ł50 (Fifty Pounds Sterling) in which case postage and packaging (shipping) will be free.

6) Non Receipt by You :-

Please inform us as soon as possible if you do not receive your goods within a reasonable time frame.

7) Damaged Goods :-

We will endeavour to pack and wrap, with great care, everything you order from us. However, we recognise that there will be times when, for whatever reason, the goods you receive will have suffered damage in the post. In these circumstances, please call us as soon as possible so that we may discuss the matter and reach an agreement.

8) What to do if You Don't like the Goods Delivered :-

You are under no obligation whatsoever to make a purchase of something that, for whatever reason, you don't like.
Should you not be 100% completely happy with the goods you receive, please contact us immediately to let us know.
Simply re-wrap or re-package the goods you wish to send back and adjust your cheque accordingly.
Please note that you are responsible for the cost of postage and packaging (shipping) on any goods you return to us.

9) If we are Out of Stock :-

Should we be out of stock on any particular item, we will do our best to contact you straight away and let you know so that you may amend or cancel your order.

10) Representation of Goods Offered for Sale :-

Please note that the photographs displayed on this website are intended to provide you with an accurate representation as possible of each piece. Owing to the large numbers of differing makes and models of computers, screens and printers available for viewing these images, and the vast range of settings available to each user, we cannot guarantee that every piece offered for sale will exactly match the colour and tone as viewed on the computer equipment that you are using.

11) Selection of Individual Pieces :-

Please note that you cannot pick a particular piece from a particular photograph.
All photographs are intended to give you an idea of what each piece will look like - but please bear in mind that as all items are naturally occurring some differences in colour, shading, shape, size, pattern, lustre and hue, will be inevitable.
However, you can be assured that each piece you buy will be substantially the same as the piece indicated in the photographs.

12) Acceptance :-

Placing an order with us is deemed to be acceptance that you have read, understood and accept these terms and conditions. Do also be aware that in purchasing goods or services over the internet you are entering into a legally binding contract.

13) Title Claim :-

All goods supplied remain the property of He Hi She Lo until such time as they are paid for in full. The risk in the goods shall pass to the buyer on delivery but the ownership of the goods shall remain with He Hi She Lo until full payment has been received from the buyer.
In the event of non-payment He Hi She Lo shall be entitled to re-possess the goods, or in the event of the buyer declaring bankruptcy, He Hi She Lo shall be entitled to the proceeds of any re-sale of the goods in the hands of the liquidator, receiver or trustee.

14) Distance Selling Regulations :-

Under the "Consumer Protection (Distance Selling) Regulations" you have the right to cancel your order within 7 days after the day you receive delivery from us.
If it is your intention to do this, we would ask that you contact us as soon as possible and that you do not send any goods back to us without notifying us and acquiring a contact name for the person dealing with your order.
The regulations state we must provide you with a full refund for the goods within 30 days of the cancellation - and we will be more than happy to do this.
Any goods so returned to us must be returned in the condition that you received them and you must pay any return postage/shipping costs yourself.
If you find that you have to return any goods to us, we recommend that you use a trackable postage system.

15) Law :-

16) Statutory Rights :-

None of the above Terms and Conditions will affect the consumers statutory rights.

We look forward to supplying you with crystals for healing and for pleasure !