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EU Delivery
Unfortunately, due to changes to EU cross border VAT laws, we have had to take the very difficult decision to no longer ship our crystals to our lovely customers residing in the EU.
If you want to read on and discover why, please do! We sincerely hope that you and all our European friends will understand what a very hard and sad decision this has been for us.
In the meantime, we want to say a big Thank You to you for your past support and wish you many more years of enjoyment exploring the beauty of the crystal world !
With Lots of Love and Bright Crystal Blessings
Steve & Mo
The Reasons
The EU authorities have passed new laws, effective 1st July 2021, introducing new Cross-Border VAT changes aimed at e-commerce businesses that sell goods to customers living within the EU.
Before Brexit, you saw some crystals on our website, you ordered them and we shipped them to you.
After Brexit, you saw some crystals on our website, you ordered them and we sent them to you. To make the process quicker for you we registered for an Economic Operators Licence so that our parcels could clear EU Customs more easily. There were still delays however and many EU customers also had to pay either EU Customs Clearance Fees or EU Import Duties, or both.
From 1st July 2021, if we continue to ship our crystals to the EU, we will have to register with the UK Government as an e-commerce trader shipping to the EU, but more importantly, we will become responsible for collecting your own countries VAT on your order - at the time you buy your crystals from us.
This will mean
+ changes to our website
+ changes to our accounting system
+ being aware of the different rates of VAT within each of the 27 EU countries so we know the correct rate to charge
+ monitoring the VAT rates in 27 countries in case they change
+ registering with the UK Government as an EU VAT collector
+ setting up new bank accounts to hold the EU VAT we have collected from you
+ monthly reporting to the UK Government
+ quarterly payments of VAT collected from EU customers to the UK Government so they can pay it on to your own countries VAT and Tax Authorities.
All of the above makes it no longer viable for us to ship our crystals to EU countries.
It is therefore with great regret, that we have had to take the very difficult decision to no longer supply our lovely crystals to customers who live in the EU.
Sadly, this means that with immediate effect we will no longer be accepting any further orders from EU residents.
As we said at the start, thank you so much for your past support, it has been very much appreciated !
With Lots of Love and Bright Crystal Blessings
Steve & Mo
He Hi She Lo Crystals
