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Terms and Conditions

1) Ordering :-

The easiest, simplest, fastest and most effecient way to order is to use the shopping basket provided in our on-line Shop. You can order goods and pay for them using your credit/debit card.
If you prefer, you may send your request to us via email clearly stating what you wish to purchase.
Either way, please remember to include the address where you would like us to send the goods to.
Also remember to include either an email address or a telephone number where we can contact you should we need to speak to you.
Alternatively, you may telephone us on our contact number and let us have all of the above information.

2) Payment :-

All goods and services supplied by us must be paid for in Pounds Sterling.
We cannot accept payment in currencies other than British Pounds Sterling.
We accept most major debit and credit cards.
If you live outside of the UK and pay by credit/debit card, we will take the cost of goods ordered (plus shipping if applicable) in British Pounds Sterling. Your own credit/debit card company will convert this to your local currency at their own exchange rate.
The cost of shipping will be added to your order, unless your order exceeds 40 (Forty Pounds Sterling) in which case shipping will be free.

3) Delivery :-

Goods ordered will be packed and dispatched by us using first class post via Royal Mail. However there may be times when we choose to use a courier service and we reserve the right to do this if we feel that the situation demands it.
In most cases we will endeavour to dispatch goods within 72 hours, but in any event, goods will be dispatched within 28 days.
Please recognise that there will be times when we have to source a particular item(s) and in these instances we will let you know the estimated delivery date.

4) Delivery Outside of the United Kingdom :-

We can deliver anywhere in the world with the exception of the EU.

5) Postage & Packaging (Shipping) :-

The cost of this will be added to your order, unless your order exceeds 40 (Forty Pounds Sterling) in which case postage and packaging (shipping) will be free.

6) Non Receipt by You :-

Please inform us as soon as possible if you do not receive your goods within a reasonable time frame.

7) Damaged Goods :-

We will endeavour to pack and wrap, with great care, everything you order from us. However, we recognise that there will be times when, for whatever reason, the goods you receive will have suffered damage in the post. In these circumstances, please call us as soon as possible so that we may discuss the matter and reach an agreement.

8) What to do if You Don't like the Goods Delivered :-

You are under no obligation whatsoever to make a purchase of something that, for whatever reason, you don't like.
Should you not be 100% completely happy with the goods you receive from us, please contact us immediately so that we may firstly, make arrangements for their return, and secondly, make arrangements to refund the purchase price to you.
If it is your intention to do this, we would ask that you contact us as soon as possible and that you do not send any goods back to us without notifying us and acquiring a contact name for the person dealing with your order.
Any goods that you do wish to send back to us must be re-wrapped and re-packaged carefully and securely.
Please note that you are responsible for the cost of postage and packaging (shipping) on any goods that you return to us.
Goods that you do intend to return to us, should be returned to us within 14 days of your receiving them.

9) If we are Out of Stock :-

Should we be out of stock on any particular item, we will do our best to contact you straight away and let you know so that you may amend or cancel your order.

10) Disclaimer :-

Crystal healing and other types of energy work are not to be considered as a substitute for traditional medical treatment.
If either you, or someone you know, has a serious health issue, you or they should consult their own doctor and/or other appropriate professional medical practitioner, and make complementary healing part of a complete health care programme.
In addition to the above statement, and due to changes in UK Law enacted on 26th May 2008, we would also like to point out that when we talk about, discuss or hand out literature relating to the healing properties of crystals and stones, we are communicating to you our own personal beliefs and the results of our own extensive research.
Just because a crystal or stone is alleged to have one or more healing properties, either physical, mental, emotional or spiritual, it does not mean that you, personally, will definitely experience, or benefit from, any such properties.
Any information you receive, whether orally, in written form or electronically, relating to crystals and stones purchased from us should be received and understood in the above context.
For our part, we will consider that any purchases you make of crystals, minerals, stones and/or jewellery from us, are made on the basis of your own freedom of choice.

11) Representation of Goods Offered for Sale :-

Please note that the photographs displayed on this website are intended to provide you with an accurate representation as possible of each piece.
Owing to the large numbers of differing makes and models of computers, screens and printers available for viewing these images, and the vast range of settings available to each user, we cannot guarantee that every piece offered for sale will exactly match the colour and tone as viewed on the computer equipment that you are using.

12) Selection of Individual Pieces :-

Please note that if you are buying something from our Unique Pieces section or something advertised by us as a unique or "one-off" piece, you will receive the actual piece advertised. In all other instances, you cannot pick a particular piece from a particular photograph.
All photographs are intended to give you an idea of what each piece will look like - but please bear in mind that as all items are naturally occurring, some differences in colour, shading, shape, size, pattern, lustre and hue, will be inevitable.
However, you can be assured that each piece you buy will be substantially the same as the piece indicated in the photographs.

13) Contract :-

Please be aware that in purchasing goods or services over the internet you are entering into a legally binding contract.

14) Title Claim :-

All goods supplied remain the property of He Hi She Lo until such time as they are paid for in full. The risk in the goods shall pass to the buyer on delivery but the ownership of the goods shall remain with He Hi She Lo until full payment has been received from the buyer.
In the event of non-payment He Hi She Lo shall be entitled to re-possess the goods, or in the event of the buyer declaring bankruptcy, He Hi She Lo shall be entitled to the proceeds of any re-sale of the goods in the hands of the liquidator, receiver or trustee.

15) Copyright :-

All photographs and images on this website have been taken by He Hi She Lo. As such, we assert our copyright over all images displayed on this website and they shall be considered as the Intellectual Property of He Hi She Lo.
No photograph or image shall be copied, either manually or electronically, without the express written permission of He Hi She Lo and if permission is given we shall require an acknowledgement of their use against each photograph or image so used.
Breach of our copyright may involve us in contacting you and requesting you to remove or take down any of our photographs and/or images that have been used illegally.

16) Delayed Delivery :-

If you place an order with us and make payment to us for that order, but at the time of placing the order, or subsequently, find that you are unable to take delivery of that order, we will initially work with you to find a mutually agreeable delivery date. However, in no circumstances will we hold the goods for longer than 14 days. If after 14 days you are still unable to take delivery from us we will, at our discretion and at our instigation, cancel the order and refund to you in full all monies paid. All items in your order will then be re-advertised for sale in the normal manner.

17) Distance Selling Regulations :-

Under the "Consumer Protection (Distance Selling) Regulations" you have the right to cancel your order within 14 days after the day you receive delivery from us.
If it is your intention to do this, we would ask that you contact us as soon as possible and that you do not send any goods back to us without notifying us and acquiring a contact name for the person dealing with your order.
The regulations state we must provide you with a full refund for the goods within 30 days of the cancellation - and we will be more than happy to do this.
Any goods so returned to us must be returned in the condition that you received them and you must pay any return postage/shipping costs yourself.
If you find that you have to return any goods to us, we recommend that you use a trackable postage system.

18) Import Duties and Other Taxes :-

When we deliver items to addresses outside of the UK please be aware that the government and/or tax authorities of the country that you live in may impose certain import duties, taxes and levies on the goods that you have ordered from us.
In all instances it is your responsibility to pay these charges and no claim for refund, restitution or compensation on He Hi She Lo will be entertained.
For further guidance we recommend that you consult with your countries tax authorities.

19) Law :-

He Hi She Lo is based in the UK and is regulated by UK Law.
Any dispute you may have with us, where it is necessary to resolve that dispute in a court of law, will be heard in a court within the UK and under the auspices of the appropriate UK law.

20) Data Protection Act :-

We are registered with the Information Commissioner's Office in order to fulfil our obligations under the terms of the Data Protection Act.

21) Statutory Rights :-

None of the above Terms and Conditions will affect the consumers statutory rights.

22) Variation of Terms & Conditions and Special Offers :-

We reserve the right to vary, amend and/or alter any and all of these Terms & Conditions as and when we deem fit.
We also reserve the right to vary, amend and/or alter, and the right to withdraw completely, any special offers or discounts or incentives that we may have advertised on this site or in our promotional material.

23) Acceptance :-

By placing an order with us, it is deemed to be acceptance that you have read, understood and accept each and every of these terms and conditions.

Last Updated 15 February 2022